While I can’t speak for all e-commerce Web sites, I can speak for mine by saying that we strive to make the online shopping experience a good one. We want to make it work for you. We want to help. And we want your child to love their glasses.
The beauty of running a small, Web-based business is that the Customer Service is real and it’s personal. And while we never meet face t0 face, we speak with many if not most of our customers via e-mail or phone before an order is actually placed. We may review sizing questions or concerns, prescription information, or lens options. We are happy to discuss these things with our customers because it reassures them that we are real, that we care, that we are knowledgable in our field, and that, ultimately, we really are no different from a brick and mortar optical shop. In turn, our customers are able to purchase glasses online with confidence. Believe it or not, we very rarely get returns or exchanges.
I find that Customer Service plays a more important role in online shopping than it ever has before. When you are purchasing something you can’t see or feel or try-on beforehand, it’s so important to get your questions answered by someone who is knowledgable and understanding and who can sympathize with your very valid concerns. If the information provided online isn’t enough, seek out the assistance of Customer Service. This is the key to purchasing glasses online, successfully.
To help us help you to the best of our ability, please be prepared to speak to us about the following:
- Your Child: It helps us to know a bit about your child, like their age, size, likes and dislikes.
- The Prescription: What is the prescription correction like? Minor or major? Do you have the Pupillary Distance measurement?
- The Glasses: What are you looking for? How will the glasses be used? School only? Sports?
We encourage you to get in touch with us via e-mail, phone, or the Contact Form on our Web site. We look forward to helping you select the best eyeglasses for your child!
